FAQ
WHAT IS YOUR EXCHANGE POLICY?
At Joyce Aquapets, we want you to be thrilled with your new purchase. However, if you need to exchange an item, we're here to help. Please read our exchange policy to ensure that your item is eligible for exchange and to initiate the exchange process.
HOW SOON CAN I EXPECT MY DELIVERY?
We know you can't wait to receive your order, and we work hard to make sure it's on its way to you as quickly as possible. The delivery time may vary based on your location and the shipping option you select. Once your order is confirmed, you'll receive a tracking number to monitor its journey to you.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently only offer shipping within the United States. We hope to expand our shipping services internationally in the near future. Stay tuned for updates!
WHAT PAYMENT METHODS DO YOU ACCEPT?
To make your shopping experience as convenient as possible, we accept various payment methods, including major credit cards, PayPal, and Apple Pay. You can select your preferred payment option during the checkout process.
HOW IS MY PERSONAL INFORMATION SECURED?
Protecting your privacy and personal information is our top priority. We utilize industry-standard security protocols to ensure that all data is securely stored and transmitted. Your trust is important to us, and we are committed to safeguarding the confidentiality of your information.